URGIENT: HIPAA compliant, secure, paging/critical messaging platform

HIPAA Compliant
Secure Critical Messaging

When the Message is Critical
URGIENT Delivers

Doctors trust URGIENT for their urgent messages

Purpose Built
Developed by Security Engineers
Born in the Cloud

Purpose built for medical on call services and business continuity

Built for
Business Continuity

Built for
On Call Services



Organization | Event
Company | Location | Group | Department | Dept. On Call | User

Disaster recovery operations  Disaster Recovery

Security events  Security Events

Communicate notices of inaccessible locations  Inaccessible Locations

Excels at just about any event/response scenario  Event / Response

Enabling business agility  Agility
Healthcare On Call  Medical on call services

IT Operations  IT operations

Internal Support  Internal support services

Customer Support  Customer support

Multi Dept. Response  Multi-department response teams for event oriented oncall functions

Managing Medical On Call Services
What if you could...?

Improve the quality of your on call services with URGIENT
Raise Quality
URGIENT enables your medical on call service to be more secure, reliable, accurate and accountable.
Improve the efficiency of your on call services with URGIENT
Increase Efficiency
URGIENT was designed to be as frictionless as possible for your on call medical staff, enabling physicians to focus on the patient instead of the system.
Improve HIPAA compliance in your on call services with URGIENT
Maintain Compliance
The URGIENT secure communications platform is not only HIPAA compliant, it offers controls that help reduce the burdens of HIPAA on healthcare organizations.
Reduce risks in your on call service with URGIENT
Reduce Risk
As compliance, quality and efficiency in your on call service increases, risks decrease.
URGIENT can lower the costs of your oncall service.
Lower Costs
URGIENT easily replaces expensive:

-Error prone answering services.

-Noisy, hard-to-use, 'kitchen sink' medical messaging apps.

-Obsolete, insecure physical pagers.

Healthcare On Call Services Need
The URGIENT Advantage

Compliance
Visibility
Security
The center of a comprehensive critical communications plan
Flexibility
Interoperability
Productivity

The Clear Choice For
Critical Communications

URGIENT is more secure, accurate and reliable than answering services

URGIENT vs Answering Services



As you have probably experienced, answering services are expensive, prone to human error, do not manage a message's lifecycle, and are often not even HIPAA compliant.

Here's the thing, answering services rely on a third person to construe, document and then route each message to its intended recipient. Each step in this process increases the likelihood that the message will arrive with error, if it arrives at all.

Once the answering service sends the message it is up to the recipient to manage the message to closure. Often this is done with home-grown tools offering limited visability, questionable HIPAA compliance, and even less checks and balances.

In contrast, URGIENT:

✓ Costs a fraction of typical answering services
✓ Is far more accurate, reliable and secure
✓ Efficiently manages the full lifecycle of the message
✓ Is HIPAA compliant
URGIENT adds efficiency and lowers risk compared to typical HIPAA compliant messaging apps

URGIENT vs Typical Messaging Apps



The URGIENT platform was designed strictly for secure, HIPAA compliant paging - critical messaging and easily co-exists with other messaging platforms (EHR, E-mail, VoiceMail, SharePoint, etc...)

Typical apps want to be "communication hubs", their broad scope:

✗ Introduces large technology overlaps

✗ Creates end-user confusion/inefficiency from overlapping active message queues.

✗ Adds legal complexity in managing the lifecycle of the data.

✗ Raises compliance risks from storage of PHI on user devices.

✗ Adds administrative burdens due to managing the app's software lifecycle against disparate end-user devices.

✗ Increases the risk that critical messages will be missed due to all the "noise" in the system.

Many apps require the installation of: management software, mobile apps, and on-premises backup servers.

In contrast, URGIENT:

✓ Does not store data on user devices
✓ Does not require any software to be installed
✓ Works the same on any device
✓ Does not overlap with existing technology
✓ Easily integrates with existing technology
✓ Minimizes end user inefficiency and confusion
✓ Reduces risk
✓ Minimizes complexity
✓ Reduces burdens


URGIENT is more secure and reliable than physical pagers

URGIENT vs Physical Pagers



Physical pagers have been the staple in urgent communications for more than 50 years, so much so, the concept of paging is synonymous with urgent communications, most especially in the medical community. This may explain why a 2017 study published in the Journal of Hospital Medicine found that nearly 80% of hospitals still use physical pagers, even though the pager's time has clearly passed.

Today, the ability of legacy paging technology to reliably deliver urgent messages is inadequate. The coverage of legacy paging networks is very limited, leaving many markets without any coverage and others with only spotty coverage by a single carrier.

Legacy pagers, for the most part, are insecure. Most paging devices have no authentication controls. These devices store and receive messages without any encryption. For healthcare entities that require HIPAA compliance, standard pagers simply aren't HIPAA compliant.

Acquiring and provisioning pagers is a slow, expensive and labor intensive process. Additionally, a pager is yet another device that your users must carry.

In contrast, URGIENT:

✓ Runs over cellular/WiFi networks
✓ Uses the smartphones your users already have
✓ Stores no data on users' phones
✓ Encrypts all data while at rest and in transit
✓ Allows the user to self register their own telephone
✓ Is HIPAA compliant


Out of the Box
Messaging Interfaces

Pages can be sent from an URGIENT hosted voicemail box

Voicemail


Hosted by URGIENT, our voicemail interface easily integrates with your existing telephony system.

Set an auto attendant menu option to forward the call to your URGIENT telephone number. Or publish the URGIENT telephone number for your patients to call in times of medical urgency. That is it. Voicemails are embedded in the body of the page.

Voicemail greetings are fully configurable for both enabled and disabled states.
Pages can be sent from an URGIENT hosted email address

Email


Send system alerts (or other important messages) directly to the desired URGIENT hosted e-mail address and the page will be sent to the respective Department's OnCall personnel.

Note: The e-mail interface is not to be used for transmitting PHI and its use falls outside of our BAA.
Customers and patients can send pages from URGIENT hosted webforms

WebForms


Linked off your website, URGIENT hosted webforms allow patients (and others who do not have accounts in URGIENT) the ability to directly page the respective Department's OnCall personnel.
Pages can sent through URGIENT's API

REST API


Send system alerts (or other important messages) directly to the desired URGIENT API endpoint and the page will be sent to the respective Department's OnCall personnel.
Users can send pages directly from URGIENT's user portal

User Portal


Accessible from any modern web browser. The user portal provides full access to the Urgient system including management, sending pages, viewing pages, reporting, etc...

Critical Messages Need
Precise Targets

Send pages directly to a specific user
User
Page a single user directly.
Send pages to a department's on call personnel
Department On Call
Page a department's on call personnel. URGIENT supports primary, secondary, tertiary call levels and auto escalations.
Send pages to an entire department
Department
Page an entire department.
Send pages to an entire group
Group
Group Departments and users together to create multi-department/multi-user response teams. Each embedded department uses its own on call schedule and reminder/escalation policies.
Send pages to an entire location
Location
Page an entire Location.
Send pages to the entire organization
Enterprise
Page the entire organization

BYOD
That Really Works

URGIENT's mobile first interface allows for a common experience on virtually any device
Mobile 1st
One interface regardless of device. Manage the entire URGIENT Platform from your smartphone.
Does not require any software to be installed
No Software to Install
URGIENT works with any modern web-browser.
URGIENT never stores data on customer devices
No Locally Stored Data
All data is stored in our secure, world class datacenters. Data is never stored on user devices, substantially alleviating HIPAA burdens.
Secure, frictionless access to your critical communications
Device Registration
Users have fast, secure, frictionless access to their pages, at the moment they need it.
Clients have the flexibility of using their own authentication system
Authentication
Use your authentication system, our authentication system or both.

One Interface
Any Device

URGIENT uses the same interface with virtually any device
Standard metaphores enables users to be more efficient
Standard Metaphors


Users are 'Paged', re-enforcing the critical only nature of URGIENT.

Page statuses are in a common "Traffic Light" color pattern allowing users to quickly focus their attention where needed.
List of Pages
Viewing a Page
URGIENT provides many useful features to make your oncall staff's jobs easier
Efficient


URGIENT was desinged to make providers' jobs easier.

Page Notes

*67 callbacks

1 button page exports

Embedded voicemails

and much more
Our mobile first interface allows for a common experience across virtually any device
Mobile 1st


This is not just empty tech speak.

One interface, any device.

Manage the entire URGIENT Platform from your smartphone. Easily.
Viewing a Page

HIPAA Compliant Secure Paging







Copyright © 2004-Present SECTEGRITY Corporation
"SECTEGRITY", "Allow No Harm", URGIENT and "SecurePaging" are Trademarks of SECTEGRITY Corporation
All Rights Reserved

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